If you're having trouble logging in to your Octet account, here are some things you can try.
Troubleshooting Tips:
Reset or Change Password: If you're unable to log in, consider resetting or changing your Octet password using our Recover Password page. We also provide a step-by-step guide on how to do this.
Clear Browser Cache: If you encounter login problems, clearing your browsing history could help. The method varies depending on your browser (Chrome, Safari, Firefox, etc.).
Try a Different Browser: If your current browser is causing issues, attempt to log in from a different one (Chrome, Safari, Firefox, etc.) to check if the problem is browser-specific.
Check Spam Folder: If you haven't received your Two-Factor Authentication email after a couple of minutes, examine your Junk Mail or Spam folder. Further information about Two-Factor Authentication can be found in this dedicated article.
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Need more help?
If you're still having difficulty logging into your account,
please get in touch with our support team.
