Overview
If you're having trouble logging in to your Octet account, here are some helpful things you can try.
Troubleshooting Tips
Reset or Change Password
If you're unable to log in, consider resetting or changing your Octet Password using our Recover Password page. We also provide a step-by-step guide on how to do this.
Clear Browser Cache
If you encounter log in problems, clearing your browsing history could help. The method varies depending on your chosen browser (Chrome, Safari, Firefox etc).
Trying a Different Browser
If your current browser is causing issues, try to log in from a different browser (Chrome, Safari, Firefox, etc) to check if the problem persists.
Check your Spam Folder
If you haven't received your Two-Factor Authentication email after a couple of minutes, check your Junk Mail or Spam folder. You can find out more about reading our Two-Factor Authentication article.
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Need more help?
If you're still having difficulty logging into your account,
please get in touch with our support team.