Overview
If you encounter any errors when entering your Two-Factor Authentication code, here are some ways to resolve them.
Messages
Message | Reason | Potential Fix |
Invalid or expired security code | The code you entered is incorrect or has expired | Retry by checking your security code sent to you via email or on your authenticator app.
Tip If you are using an authenticator app to generate your Two-Factor Authentication Code, check that your device time is accurate (e.g. your device time is within 1 minute of the time displayed on https://time.is/)
If you are using email as your preferred method, click Resend Email to generate a new code. |
Too many Security Code Requests, try again later | You entered the code incorrectly too many times | Retry again in a few minutes |
Error Generating Security Code, try again later | There was an issue generating your security code
| Contact support if this technical error persists |
Need more help?
If you're still having difficulty accessing your account,
please get in touch with our support team.